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Frequently Asked Questions

How do I make a reservation?

You can make a reservation directly on our website by selecting your preferred property, entering your dates, and completing the payment process.

What payment methods are accepted?

We accept credit and debit cards, bank transfers, and online payment platforms. Payment details will be provided during the booking process.

Can I cancel my reservation?

Yes, cancellations are possible. Please review our Refund Policy for specific details about cancellations and refunds.

What is the check-in and check-out time?

Check-in starts at 3:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be arranged upon request, subject to availability.

Are pets allowed?

Pets are not allowed unless explicitly stated in the property listing or approved by the property owner.

Are utilities and Wi-Fi included?

Yes, all properties listed include utilities such as water, electricity, and high-speed Wi-Fi unless specified otherwise.

Is there a security deposit?

Some properties may require security deposit. This will be outlined during the booking process.

How do I contact customer support?

You can reach us via email at support@valhero.com or call us at +212-695-352401.

What happens if there is an issue with the property?

If you encounter any issues, please contact us immediately, and we will work with the property owner to resolve the problem as quickly as possible.

Can I list my property on your platform?

Yes! Property owners can easily list their properties on our platform. Visit the “List Your Property” section for more details or contact our team for assistance.

Are the properties safe?

We carefully verify all listings to ensure safety and quality. Additionally, many properties feature security systems for added peace of mind.

How can I modify my reservation?

To modify your reservation, contact our support team as soon as possible to check availability and make adjustments.

Do you offer long-term rentals?

Yes, we provide options for both short-term and long-term stays. Check property details for availability and pricing for extended stays.

Is housekeeping provided?

Some properties include housekeeping services, while others offer it as an optional add-on. Details are provided in each listing.

Great service. Exceptional rentals. Professional support.